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Operations Manager Level 5

Managing teams and projects in line with a private, public, or voluntary organisation's operational or departmental strategy.

Course Background and Overview

A full-time operations manager apprentice typically spends 24 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.
The EPA should be completed within an EPA period lasting typically 5 months.

Operations managers perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals. They are essential to all business models that have an operational area or department with a workforce to lead, manage, and support.

End-Point Assessment Components

  • Written project report with presentation and questions
  • Professional discussion underpinned by a portfolio of evidence

EPA Cost and Payment Terms

  • EPA Cost £1000
  • Once a learner(s) successfully clears gateway and ready for the End Point Assessment (EPA), invoices will be generated. Learners should be registered a minimum of 90 days prior to planned on programme end date.
  • Please note that payment terms are set at 30 days from the date of the invoice.

Resit and Re-take Fees

  • Professional Discussion £500
  • Project Proposal and Presentation £500

Delivery Process Map

1

Apprentice Passes Gateway

Once the apprentice has been registered, the training provider uploads all documentation for gateway including the gateway declaration. This shows the apprentice is now ready for EPA.

2

Apprentice Booked for EPA

When the apprentice has passed gateway, our booking team co-ordinates with the apprentice, training provider and available assessors to get the apprentice booked in for their EPA components. Once a time/date has been agreed and an assessor has been allocated, we will book the apprentice in via the Summit portal. The apprentice receives an email from Summit confirming their EPA booking.

3

Apprentice Attends EPA

The apprentice will attend their EPA sessions with their assessor.

4

Assessor and IV Marking

The assessor will mark the assessment of the apprentice within 3 working days and if required will pass it over to the Internal Verifier (IV). The IV will have another 5 working days to provide their final comments and conclude the overall grade for the apprentice.

5

Final Grade Awarded

The final grade for the apprentice will be added to the Summit portal, the apprentice will be notified via email confirmation.

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