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Information Communications Technician Level 3

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions.

Course Background and Overview

The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation.
The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

End-Point Assessment Components

  • Professional Discussion Underpinned by Portfolio
  • Project Report with Questioning

EPA Cost and Payment Terms

  • EPA Cost £1,350
  • Once a learner(s) successfully clears gateway and ready for the End Point Assessment (EPA), invoices will be generated.
  • Please note that payment terms are set at 30 days from the date of the invoice.

Resit and Re-take Fees

  • Professional Discussion Underpinned by Portfolio £600
  • Project Report with Questioning £600

Delivery Process Map

1

Apprentice Passes Gateway

Once the apprentice has been registered, the training provider uploads all documentation for gateway including the gateway declaration. This shows the apprentice is now ready for EPA.

2

Apprentice Booked for EPA

When the apprentice has passed gateway, our booking team co-ordinates with the apprentice, training provider and available assessors to get the apprentice booked in for their EPA components. Once a time/date has been agreed and an assessor has been allocated, we will book the apprentice in via the Summit portal. The apprentice receives an email from Summit confirming their EPA booking.

3

Apprentice Attends EPA

The apprentice will attend their EPA sessions with their assessor.

4

Assessor and IV Marking

The assessor will mark the assessment of the apprentice within 3 working days and if required will pass it over to the Internal Verifier (IV). The IV will have another 5 working days to provide their final comments and conclude the overall grade for the apprentice.

5

Final Grade Awarded

The final grade for the apprentice will be added to the Summit portal, the apprentice will be notified via email confirmation.

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