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Digital Support Technician Level 3

Maximising the effective use of digital office technologies, productivity software and digital communications in organisations

Course Background and Overview

A Digital Service Technician (DST) supports external customers and clients through a wide variety of digital channels. A DST helps them access and receive services and provides coaching and support to them in their use of the digital systems.
A DST will support external customers and clients to complete and submit data remotely. They will help them to diagnose and resolve problems with their access to and use of digital tools.

End-Point Assessment Components

EPA Cost and Payment Terms

  • EPA Cost £1,350
  • Once a learner(s) successfully clears gateway and ready for the End Point Assessment (EPA), invoices will be generated.
  • Please note that payment terms are set at 30 days from the date of the invoice.

Resit and Re-take Fees

  • Project Report with presentation £400
  • Professional Discussion £400

Delivery Process Map

1

Apprentice Passes Gateway

Once the apprentice has been registered, the training provider uploads all documentation for gateway including the gateway declaration. This shows the apprentice is now ready for EPA.

2

Apprentice Booked for EPA

When the apprentice has passed gateway, our booking team co-ordinates with the apprentice, training provider and available assessors to get the apprentice booked in for their EPA components. Once a time/date has been agreed and an assessor has been allocated, we will book the apprentice in via the Summit portal. The apprentice receives an email from Summit confirming their EPA booking.

3

Apprentice Attends EPA

The apprentice will attend their EPA sessions with their assessor.

4

Assessor and IV Marking

The assessor will mark the assessment of the apprentice within 3 working days and if required will pass it over to the Internal Verifier (IV). The IV will have another 5 working days to provide their final comments and conclude the overall grade for the apprentice.

5

Final Grade Awarded

The final grade for the apprentice will be added to the Summit portal, the apprentice will be notified via email confirmation.

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